Refund policy

Return & Exchange Policy – Velmora

At Velmora, we aim to provide quality products and a smooth shopping experience.

Exchange Policy

We offer exchange only in case of:

• Wrong item received
• Damaged or defective product

To be eligible for an exchange:

• The item must be unused, unworn, and in original condition
• All tags and original packaging must be intact
• The request must be made within 3 days of receiving the order

No Return / No Refund

• We do not offer returns or refunds under any circumstances
• All sales are final, except for exchange cases mentioned above

Exchange Process

• Once your request is approved, you will be guided on how to send the item back
• After inspection, the correct or replacement item will be dispatched

Non-Exchangeable Items

The following items are not eligible for exchange:

• Items that have been used, washed, or damaged by the customer
• Items without original packaging or tags
• Sale or discounted items

Important Note

Please inspect your order at the time of delivery. Claims made after the allowed timeframe will not be accepted.